About Us
EmberQA was built on a simple belief: customer interaction data drives business growth.
But for too long, QA teams have been buried in spreadsheets, random call samples, and outdated scorecards - missing the insights that actually improve performance.
We created EmberQA to change that.
Our Mission
To make the full quality assurance cycle effortless, insightful, and actionable for contact centers, so every customer conversation is an excellent experience.
How It All Started
EmberQA started as a simple tool to help one contact center understand what was really happening on their calls.
What began as a small experiment quickly turned into something bigger: a smarter way to combine AI driven analytics with human coaching.
The Team Behind EmberQA
We come from the world of AI automation and software, and we’ve spent years working closely with contact centers to understand how their teams really operate day to day.
We’ve helped deeply customer-obsessed companies modernize their QA, and we built EmberQA to bring those same tools and insights to every organization.
