About EmberQA
Every call should make your team better.
EmberQA trains contact center agents, guides them live, and scores every call, all with the help of AI. One set of standards runs through all of it, so what gets scored is what gets coached.
Before the call
Coaching & Training
Agents get coached from their own calls and practice with an AI caller.
Explore Coaching & TrainingDuring the call
Agent Assist
Live reminders and suggested replies back agents up while the caller is on the line.
Explore Agent AssistAfter the call
Quality Assurance
Every call is scored against your rubric, with the evidence behind each point.
Explore Quality AssuranceWhy we built EmberQA
Contact centers are asked to deliver great calls with very little to go on.
Managers review a handful of calls. Agents get feedback weeks later, on calls they barely remember. And during the call itself, when it matters most, they're on their own.
We built EmberQA to close those gaps. Every call gets scored. Every agent gets coaching from their own calls. And help shows up while the caller is still on the line.
The point of QA is better calls, not better reports.
A score only matters if it changes the next call. So everything in EmberQA connects: what gets scored shapes what gets coached, what gets coached gets practiced, and your standards show up live on the call.
Who it's for
Built for the teams behind the calls.
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QA managers
Score every call against your own rubric, check the evidence, and spend your time on the judgment calls.
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Contact center operations
See what's slipping across every team, and get it to the right supervisor.
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Training & enablement
Coach what agents actually miss, and let them practice before it counts.
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Compliance
Check every call against the requirements you define, and see where they were missed.
Who we are
The team behind EmberQA.
We come from the world of AI automation and software, and we've spent years working closely with contact centers to understand how their teams really operate day to day.
We've helped deeply customer-obsessed companies modernize their QA, and we built EmberQA to bring those same tools and insights to every contact center.
What we hold ourselves to.
Accurate enough to trust
Every score shows its evidence, and your team can correct it when they disagree.
Simple enough to adopt
Start from the QA forms you already have, and get help from our team along the way.
Flexible enough to fit
Your rubrics, your rules, and your wording, with different scorecards for different teams.
See it on your own calls.
Book a demo and we’ll walk you through QA, coaching, and live help on calls like yours.