Stop guessing.Start analyzing every interaction.
Leading quality assurance teams rely on EmberQA to accelerate their QA goals.
One Connected Platform for Quality Assurance
EmberQA turns scattered QA data into clear insights, coaching opportunities, and measurable performance improvement.
QA Scoring
Score every interaction
Analytics
Track what drives quality
Performance
Monitor team progress
Coaching
Find the next best action
Learning
Lessons and quizzes
Training
AI caller roleplay
EmberQA
All-in-one platform
Turn scattered QA data intomeasurable improvement.
EmberQA works across calls, SMS, emails, documents, and more, turning every quality signal into clear next steps. Automatically score interactions, surface urgent issues, recommend coaching, measure progress, and send insights wherever they need to go.
QA Scoring on Autopilot
QA Scoring on Autopilot
Stop relying on random samples. EmberQA scores every interaction with your custom QA scorecards, giving your team accurate, consistent visibility into performance across every agent and interaction.
Red Flags
Red Flags
Instantly alert supervisors when a call contains a high-risk issue. EmberQA detects urgent moments like hostile agent behavior, improper advice, privacy violations, escalation risks, and other incidents that need attention right away.
Emotion Detection & Mapping
Emotion Detection & Mapping
Understand what customers feel, not just what they say. EmberQA reveals emotional shifts across every call, helping your team spot frustration, recognize positive turning points, and jump straight to the moments that matter most.
Performance Insights
Performance Insights
See how every agent, team, and location is performing over time. EmberQA tracks score trends, recurring issues, coaching progress, and quality movement so leaders can see what is improving and what still needs attention.
On-Demand Analyst
On-Demand Analyst
Get answers to your toughest performance questions just by asking. EmberQA helps you investigate score changes, compare teams, and uncover what top performers do differently, with charts and call evidence behind the findings. Build, customize, and save reports around the metrics that matter to your business.
Targeted Coaching
Targeted Coaching
Turn recurring QA gaps into personalized coaching. EmberQA finds patterns in each agent’s calls, pinpoints where performance is breaking down, and recommends next steps based on how your strongest agents handle similar moments.
Training & AI Roleplay
Training & AI Roleplay
Help agents improve before taking a live call. EmberQA turns training gaps into lessons and AI roleplay scenarios, giving agents a safe way to practice difficult conversations, policy steps, and customer situations.
Workflow Automations
Workflow Automations
Turn QA data into action. EmberQA enables teams to use scores, red flags, call outcomes, performance signals, and more to trigger workflows inside EmberQA or push updates into tools like CRMs, ticketing systems, and internal dashboards.
How EmberQA Works
Move from scattered QA data to clear action without rebuilding your entire workflow. EmberQA connects to the channels your team already uses, adapts to your QA standards, and turns every interaction into something your team can act on.
1
Connect your data
Bring in calls, SMS, emails, documents, transcripts, and customer context from the tools your team already uses.
2
Set your standards
EmberQA learns your scorecards, policies, red flags, and coaching criteria so every interaction is evaluated the way your team expects.
3
Start taking action
Surface urgent issues, spot repeat patterns, recommend coaching, and send QA insights wherever they need to go.
Trusted by teams reviewing every customer conversation
Numerous teams use EmberQA to replace manual sampling with consistent QA across every call.
Customer story“EmberQA changed how we approach call quality. Instead of reviewing less than 1% of calls manually, we can now evaluate every call, score agents more objectively, and give each person more targeted feedback.”
Customer story“Before EmberQA, reviewing calls across multiple dental offices with different QA requirements was a time-consuming operation. Now we can automatically evaluate 100% of calls, account for each office's unique process, and verify CRM data alongside the call itself.”
Frequently
asked questions:
Still have questions?
Let's talk. Our team can help you connect your channels, map your scorecards, and see how EmberQA fits your QA workflow.