Stop guessing.Start analyzing every interaction.
Leading quality assurance teams rely on EmberQA to accelerate their QA goals.
One Connected Platform for Quality Assurance
EmberQA turns scattered QA data into clear insights, coaching opportunities, and measurable performance improvement.
QA Scoring
Score every interaction
Analytics
Track what drives quality
Performance
Monitor team progress
Coaching
Find the next best action
Learning
Lessons and quizzes
Training
AI caller roleplay
EmberQA
All-in-one platform
Turn scattered QA data intomeasurable improvement.
Score every interaction, catch urgent issues, and turn call evidence into better coaching and measurable team performance.
QA Scoring on Autopilot
Score every interaction against your custom rubric, with consistent results and transcript evidence that shows exactly why points were missed.
Red Flags
Catch privacy violations, hostile behavior, and other urgent issues, with alerts and transcript evidence that help supervisors respond quickly.
Emotion Detection & Mapping
See how customer and agent emotions change throughout each call, then jump directly to frustration, relief, and other key moments.
Performance Insights
Track quality scores across agents, teams, and locations to spot recurring gaps, measure coaching progress, and see where performance is improving.
On-Demand Analyst
Ask questions about performance, compare teams, and investigate score changes with charts and supporting calls, then save the findings as reports.
Targeted Coaching
Identify recurring gaps in each agent’s calls and build personalized coaching around practical recommendations and examples from your strongest performers.
Training & AI Roleplay
Turn coaching needs into lessons and AI roleplay so agents can practice difficult conversations, policy steps, and customer situations before live calls.
Workflow Automations
Use scores, red flags, and call outcomes to trigger follow-ups, notify supervisors, and send updates to your CRM or ticketing system.
How EmberQA Works
Move from scattered QA data to clear action without rebuilding your entire workflow. EmberQA connects to the channels your team already uses, adapts to your QA standards, and turns every interaction into something your team can act on.
1
Connect your data
Bring in calls, SMS, emails, documents, transcripts, and customer context from the tools your team already uses.
2
Set your standards
EmberQA learns your scorecards, policies, red flags, and coaching criteria so every interaction is evaluated the way your team expects.
3
Start taking action
Surface urgent issues, spot repeat patterns, recommend coaching, and send QA insights wherever they need to go.
Trusted by teams reviewing every customer conversation
Numerous teams use EmberQA to replace manual sampling with consistent QA across every call.
Customer story“EmberQA changed how we approach call quality. Instead of reviewing less than 1% of calls manually, we can now evaluate every call, score agents more objectively, and give each person more targeted feedback.”
Customer story“Before EmberQA, reviewing calls across multiple dental offices with different QA requirements was a time-consuming operation. Now we can automatically evaluate 100% of calls, account for each office's unique process, and verify CRM data alongside the call itself.”
Frequently
asked questions:
Still have questions?
Let's talk. Our team can help you connect your channels, map your scorecards, and see how EmberQA fits your QA workflow.