Make every agentyour best agent.
Leading contact center teams rely on EmberQA to accelerate their agents.
You only review a handful of calls. Your customers hear all of them.
The missed follow-up. The skipped verification. The agent who's been saying it wrong for months.
If nobody hears it, nobody can coach it.
Better calls before, during, and after.
One set of standards runs through all of it: what agents practice, what they hear live, and what gets scored.
Before the call
Agents practice before it counts.
Find what each agent keeps missing, coach it from their own calls, and let them rehearse with an AI caller.
Explore Coaching & TrainingDuring the call
Backup while the caller is on the line.
Reminders when they matter, suggested replies when agents get stuck, and call notes written for them. Works with any phone system.
Explore Agent AssistAfter the call
Every call scored, with the evidence.
Score every interaction against your rubric, and see the proof behind every point before you act on it.
Explore Quality AssuranceOn every call
See what changes on every call.
What your agents get on the line, and what you get after they hang up.
During the call
The fix happens on the call, not in a review two weeks later.
Set the rules once. Agent Assist reminds agents what matters while they talk and helps them out when they’re stuck.
Explore Agent AssistSet rules for what to listen for and what the agent should do. When it comes up, the prompt is on screen.
No script needed. The must-dos stay on screen and check off as the call moves along.
When an agent doesn’t know what to say, one click gets them a suggested reply.
At hang-up
The notes are done before the agent touches the keyboard.
Instant Wrap-Up writes the notes to your guidelines as soon as the call ends. One click copies them into your CRM.
Explore Agent AssistAfter the call
Every call gets scored, not just the 1% you have time for.
AI QA scores every interaction against your rubric and shows the evidence behind every point, so you can see exactly what was missed and why.
Explore Quality AssuranceBefore the next call
What was missed becomes what gets practiced.
See what each agent keeps missing, coach it from their own calls, and let them rehearse it until it sticks.
Explore Coaching & TrainingSee the pattern, the recommended fix, and how a top performer handles the same moment.
Agents rehearse tough conversations with an AI caller, then get scored feedback.
Agent AssistSmart Nudges1 of 4
Customer story
“EmberQA changed how we approach call quality. Instead of reviewing less than 1% of calls manually, we can now evaluate every call, score agents more objectively, and give each person more targeted feedback.”
Danielle TantonExecutive Director at ECARead ECA’s story- 100%
- Calls reviewed
- 60 → 4 hrs
- Weekly QA review time
“Before EmberQA, reviewing calls across multiple dental offices with different QA requirements was a time-consuming operation. Now we can automatically evaluate 100% of calls, account for each office's unique process, and verify CRM data alongside the call itself.”
Easy to adopt. Easy to approve.
Keep the systems you run today, and give your security team what it needs to sign off.
Works with what you already use.
Agent Assist works with any phone system. QA takes calls from supported recording sources, uploads, or the API, and sends results wherever your team works.
See integrations
Ready for your security review.
Your calls hold information that matters. Our Trust Center gives procurement and security teams the documentation they need in one place.
- HIPAACompliant
- SOC 2 Type 1Audit in progress
- SOC 2 Type 2Audit in progress
Frequently asked questions
Still have questions? Our team can help you connect your channels, map your scorecards, and see how EmberQA fits your workflow.
Talk to our teamSee it on your own calls.
Book a demo and we’ll walk you through QA, coaching, and live help on calls like yours.