New in EmberQA - 2/18/26

🎯 Sentiment Analysis

One of our most requested features since launch is now live!

You can now see structured sentiment analysis directly for every call.

• Customer sentiment

• Agent tone

• Overall call sentiment

This gives QA teams an instant behavioral snapshot before diving into the transcript.

Especially powerful for teams that need to catch subtle tone issues or emotional escalation.

🚩 Customizable Red Flags

You can now define your own red flag rules.

Instead of one-size-fits-all triggers, red flags can be scoped to:

• Specific accounts

• Campaigns

• Call types

More control. Fewer false positives. Cleaner compliance oversight.

👥 Customizable Teams + Individual Logins

You can now create teams within your organization and assign managers or agents to those teams.

Each team member only sees their own team’s data.

This makes EmberQA far more powerful for:

• Multi-location organizations

• Agencies managing multiple clients

• Large internal teams needing clean separation

Better visibility. Cleaner accountability.

🧠 Multiple Rubrics Per Call

You can now score a single call against multiple rubrics.

Example:

• Generic "All Calls" rubric

• Account Specific rubric

• CRM Documentation rubric

This unlocks more structured scoring for teams with deeper layered QA requirements.

🔎 Transcript Keyword Search Filter

You can now search across all call transcripts instantly using the keyword filter.

Looking for specific phrases, objections, or compliance language?

You don’t have to manually scan calls anymore.

⚙️ Advanced Workflow Settings

Workflows now support more advanced selection logic for document extraction and automation.

You can extract data based on:

• Specific text

• Structured option lists

• Precise instruction logic

This reduces manual data entry and tightens the QA loop.

🏗️ Our Own Transcription Engine

We’ve built and deployed our own in-house transcription pipeline.

Why this matters:

• More reliability at scale

• Fine-tunable control over performance

• Foundation for deeper AI insights

This is a major infrastructure milestone for EmberQA.

If there’s something you wish EmberQA did better, shoot us an email!

A lot of what we ship comes directly from customer conversations.

More soon.

-- RT