Customer stories

How Teams Use EmberQA to Improve Quality

Read how QA teams use EmberQA to score more conversations, surface urgent issues, and coach agents from real customer interactions.

Answering Service QA

How ECA uses EmberQA to make call QA faster and more consistent

ECA already had clear standards for what a great call sounds like. The hard part was holding every call to those standards without slowing managers down or letting QA drift from one review to the next.

Faster

Call QA

Transcripts and scores give managers a faster starting point

Consistent

Rubric reviews

Calls are evaluated against ECA's standards every time

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