New · Agent Assist
Your best agent, on every call.
Agent Assist puts live reminders, a one-click lifeline, and a game plan for the call in front of every agent, then writes the notes the moment they hang up. Works with any phone system.
Backup on every call,from hello to hang-up.
Agent Assist keeps agents on track during the call and writes up the notes after it, so nothing depends on memory.
Smart Nudges
The right reminder at the exact moment it matters. Tell it what to listen for and what the agent should do: read back a phone number, ask the right follow-up question, or handle an objection with the words that work. Run as many as you need at once, quietly in the background.
Lifeline
Every agent hits a moment when they don't know what to say. One click gets them a suggested reply, so a tough question doesn't turn into dead air.
Game Plan
No script? No problem. Nobody can hold a 20-point rubric in their head on a live call, so the handful of must-dos stay on screen and check off as the call moves along. Agents always know what's left.
Instant Wrap-Up
The call ends and the notes are already written. Clear, complete, and in your format, they're one click from your CRM. Set your own summary guidelines, and rushed, half-finished notes become a thing of the past.
Works with any phone system
Keep your phone system. Add live guidance.
- 1
Keep your phone system
Agent Assist works with any phone system, so you don't need to switch providers or rebuild your call flow.
- 2
Set your rules
Write your Smart Nudges, pick the must-dos for your Game Plan, and set the guidelines your call notes follow.
- 3
Back up every call
Nudges fire on their own, the Game Plan stays on screen, and Lifeline is one click away. When the call ends, the notes are ready to paste.
One platform
One set of standards, from review to the live call.
Quality Assurance, Coaching & Training, and Agent Assist work toward the same standards, so every fix gets reinforced until it shows up in your scores.
- 1
QA finds the miss
Every call is scored against your rubric, so you see exactly which steps agents skip.
Quality Assurance - 2
Coaching explains it
Each agent gets coaching built from their own calls, with examples from your top performers.
Coaching & Training - 3
Roleplay practices it
Agents rehearse the situation with an AI caller until they get it right.
Coaching & Training - 4
Assist prompts it live
On the next real call, Agent Assist reminds them at the moment it matters.
Agent Assist - 5
QA confirms it stuck
Scores show whether the behavior changed, agent by agent and week by week.
Quality Assurance
Frequently asked questions
Still have questions? Our team can help you connect your channels, map your scorecards, and see how EmberQA fits your workflow.
Talk to our teamSee Agent Assist on a live call.
Book a walkthrough and we'll show you Smart Nudges, Lifeline, Game Plan, and Instant Wrap-Up on calls like yours.