Integrations
Works with the systems you already use.
Agent Assist works with any phone system. Quality Assurance takes calls and documents from uploads, supported recording sources, or the API, and sends results wherever your team works.
During the call
Any phone system
Agent Assist works with any phone system, so live guidance doesn't depend on which provider you use.
Getting interactions in
Calls, chats, emails, SMS, and documents can all be scored.
Upload in the app
Drop in MP3 or WAV recordings, up to 50 per batch, or PDF, TXT, RTF, PNG, and JPG documents. Up to 100MB per file.
Supported recording sources
Connect a supported recording source and calls flow in automatically. We confirm yours during setup, and can discuss building one that isn't supported yet.
REST API
Submit call recordings by file or URL and submit documents for scoring, authenticated with an API key from your dashboard.
Custom metadata
Attach your own fields to calls and batches, then filter and report on them.
Sending results out
Webhooks
POST JSON to your endpoint when a red flag is detected, a score falls below your threshold, or processing finishes. Failed deliveries are retried.
Email & SMS alerts
Notify a supervisor or team the moment a score or red-flag condition is met.
Structured extraction
Use extraction templates to capture structured data from transcripts and documents, then pull the results through the API.
CSV exports
Export filtered results and score summaries for your own analysis.
Frequently asked questions
Still have questions? Our team can help you connect your channels, map your scorecards, and see how EmberQA fits your workflow.
Talk to our teamCheck your setup with our team.
Tell us your phone system and recording source, and we'll walk through how calls get into EmberQA.