Choose your EmberQA plan.

Evaluate interactions against your team's quality standards using AI.

Define your own scoring criteria, point weights, and instructions.

Choose the right rubric using rules and exclude interactions that should not be graded.

See why an interaction passed or failed each rubric metric.

Authorized reviewers can mark interactions reviewed and correct metric scores.

Find interactions by date, team, agent, score, missed metric, or metadata. Keyword search applies to call transcripts.

Track analyzed volume, average scores, and agent performance across date ranges.

Export filtered results and standard score summaries for your own analysis.

Agents can review their own scored interactions, performance, and improvement areas. Access remains limited to their own data.

Explore detailed score movement and recurring metric misses over time.

Get an AI-generated snapshot of QA activity with priorities, standouts, and coaching recommendations.

Get answers, uncover trends, and build reports from your QA data. Just ask, and EmberQA does the analysis for you.

Describe what you want to measure and create a chart or table around it.

Change metrics, filters, groupings, and chart types by asking.

Save custom reports so you can return to them without rebuilding them.

Identify consistent gaps across agents and metrics to focus coaching where it matters.

Get specific coaching guidance grounded in an agent's actual interactions, with examples and links to review.

Set metric targets and a monitoring period, then follow daily progress against the plan's pass requirements.

Build structured programs and assign them to agents.

Practice with an AI caller and review scored attempts. Pro includes unlimited AI roleplay usage.

Detect issues using custom criteria. Essentials still supports customer-defined scoring criteria; Pro adds dedicated red-flag detection.

Identify examples of strong performance using your own standout criteria.

Explore inferred emotional cues along the call timeline for supported audio processing. Availability depends on the recording and processing setup.

Run configured extraction templates on scored call transcripts or documents to capture structured information.

Notify your team after analysis when a score or red-flag condition is met.

Send configured results to other systems and inspect notification delivery history.

Connect supported sources or submit interactions through the API with unlimited usage on both plans.

Managers and reviewers can access EmberQA at no extra cost and do not count as paid seats. They only need a paid agent seat if their own work is also scored.

Get guidance on setting up your team and getting started with EmberQA.

Hands-on help configuring your team, rubrics, and supported integrations for a smooth rollout.

Direct help from our team with technical questions, troubleshooting, and ongoing rollout needs.