For compliance teams
Catch risk on every call, not a sample.
EmberQA checks every call against the requirements you define, flags misses with the exact moment in the transcript, and reminds agents while they can still get it right.
A compliance miss won't wait for your next audit.
A missed disclosure. A skipped verification. A promise an agent wasn't allowed to make. When you only review a sample, most of these go unheard until a complaint or an audit finds them.
You can't manage a risk you can't see.
Find it, escalate it, and stop it happening again.
See where requirements were missed, get it to the right person, and help agents get it right on the next call.
Check every call
Hold every call to your required steps.
Write your requirements into a rubric, and EmberQA checks each call against them, with the moment in the transcript behind every result.
Explore Quality AssuranceEscalate it
Get flagged calls to the right person.
Set the conditions that matter, then alert a supervisor and send the result to your ticketing system as soon as a call is analyzed.
Explore Quality AssurancePrevent it
Remind agents before the miss happens.
When a caller asks to pay or cancel, Agent Assist puts your required step on screen while the agent can still follow it.
Explore Agent AssistFix the habit
Coach the agents who keep missing it.
See who misses which requirement and how often, coach it from their own calls, and let them practice with an AI caller.
Explore Coaching & TrainingYour rubric, your rules
Write your requirements into the rubric.
Start from the policies you already have, in your own words. Here's what a compliance rubric could look like.
An example only. Your criteria, weights, and wording are yours to set.
- Verified identity20
Confirmed who they're speaking with before sharing details.
- Disclosed the recording20
Said the call is being recorded, using your wording.
- Read required disclosures25
Read each one as written, at the right point in the call.
- Avoided prohibited language15
Made no promises or claims your policy doesn't allow.
- Protected sensitive data10
Asked for and shared only what the call required.
- Got clear consent10
Heard a clear yes before moving forward.
Customer story
“EmberQA changed how we approach call quality. Instead of reviewing less than 1% of calls manually, we can now evaluate every call, score agents more objectively, and give each person more targeted feedback.”
Danielle TantonExecutive Director at ECARead ECA’s story- 100%
- Calls reviewed
- 60 → 4 hrs
- Weekly QA review time
“Before EmberQA, reviewing calls across multiple dental offices with different QA requirements was a time-consuming operation. Now we can automatically evaluate 100% of calls, account for each office's unique process, and verify CRM data alongside the call itself.”
Easy to adopt. Easy to approve.
Keep the systems you run today, and give your security team what it needs to sign off.
Works with what you already use.
Agent Assist works with any phone system. QA takes calls from supported recording sources, uploads, or the API, and sends results wherever your team works.
See integrations
Ready for your security review.
Your calls hold information that matters. Our Trust Center gives procurement and security teams the documentation they need in one place.
- HIPAACompliant
- SOC 2 Type 1Audit in progress
- SOC 2 Type 2Audit in progress
Frequently asked questions
Still have questions? Our team can help you connect your channels, map your scorecards, and see how EmberQA fits your workflow.
Talk to our teamSee what's hiding in your own calls.
Book a demo and we'll walk you through QA, red flags, and live reminders on calls like yours.