For education call centers
Every prospective student gets your best admissions advisor.
EmberQA scores every admissions and student services call against your own standards, guides advisors through the moments that matter, and coaches them on what they miss.
The student who almost enrolled was on a call nobody reviewed.
A deadline nobody mentioned. A financial aid question left hanging. A follow-up that never got booked. A sample can’t tell you which calls are costing you students.
If nobody hears it, nobody can coach it.
Better calls, from first inquiry to first day of class.
Help advisors get it right on the call, see where it went wrong after, and coach it before the next one.
During the call
Catch the moment a student is about to walk away.
When a student mentions dropping out or asks about financial aid, Agent Assist puts your reminder on screen while the advisor can still help.
Explore Agent AssistAfter the call
Find the calls that need a second look.
Define the issues that matter, like a privacy slip or a missed requirement, and get alerted with the exact moment in the transcript.
Explore Quality AssuranceBefore the next call
Turn every missed step into the next coaching session.
See what each advisor keeps missing, coach it from their own calls, and let them rehearse tough conversations with an AI caller.
Explore Coaching & TrainingYour rubric, your rules
An admissions scorecard, ready to make your own.
Start from your existing QA forms. Here’s what an admissions call rubric could look like.
An example only. Your criteria, weights, and wording are yours to set.
- Verified the student15
Confirmed who they’re speaking with before sharing records.
- Understood their goals20
Asked about the program of interest and what they want from it.
- Explained requirements and dates20
Covered admission requirements and the next start date.
- Handled cost and aid15
Answered financial aid questions or routed them to the right team.
- Booked the next step20
Set a specific time for the follow-up.
- Made them feel heard10
Responded to the student’s concerns, not just the checklist.
Customer story
“EmberQA changed how we approach call quality. Instead of reviewing less than 1% of calls manually, we can now evaluate every call, score agents more objectively, and give each person more targeted feedback.”
Danielle TantonExecutive Director at ECARead ECA’s story- 100%
- Calls reviewed
- 60 → 4 hrs
- Weekly QA review time
“Before EmberQA, reviewing calls across multiple dental offices with different QA requirements was a time-consuming operation. Now we can automatically evaluate 100% of calls, account for each office's unique process, and verify CRM data alongside the call itself.”
Easy to adopt. Easy to approve.
Keep the systems you run today, and give your security team what it needs to sign off.
Works with what you already use.
Agent Assist works with any phone system. QA takes calls from supported recording sources, uploads, or the API, and sends results wherever your team works.
See integrations
Ready for your security review.
Your calls hold information that matters. Our Trust Center gives procurement and security teams the documentation they need in one place.
- HIPAACompliant
- SOC 2 Type 1Audit in progress
- SOC 2 Type 2Audit in progress
Frequently asked questions
Still have questions? Our team can help you connect your channels, map your scorecards, and see how EmberQA fits your workflow.
Talk to our teamSee it on your own admissions calls.
Book a demo and we’ll walk you through QA, coaching, and live help on calls like yours.